Apr 2016 Career Recruitment ICT Technical Support Officer in Nairobi Kenya

 

Job Recruitment: ICT Technical Support Officer in Nairobi Kenya

Job Career: ICT Technical Support Officer in Nairobi Kenya

 

Position: ICT Technical Support Officer

Job Ref.: CPL-276878

Location: Nairobi

ICT Technical Support Officers monitor and maintain the computer systems and networks of an organization. 

They will install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person. Correct running and maintenance of the IT systems.

 

They may also work within first or second-line support. The work is as much about understanding how information systems are used as applying technical knowledge related to computer hardware or software.

Responsibilities
IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. 

Individual tasks vary depending on the size and structure of the organization, but may include:
  • Installing and configuring computer hardware operating systems and applications;
  • Monitoring and maintaining computer systems and networks;
  • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • Replacing parts as required;
  • Providing support, including procedural documentation and relevant reports;
  • Following diagrams and written instructions to repair a fault or set up a system;
  • Supporting the roll-out of new applications;
  • Setting up new users’ accounts and profiles and dealing with password issues
  • Responding within agreed time limits to call-outs;
  • Working continuously on a task until completion (or referral to third parties, if appropriate);
  • Prioritizing and managing many open cases at one time;
  • Rapidly establishing a good working relationship with customers and other professionals, such as software developers;
  • Testing and evaluating new technology;
  • Conducting electrical safety checks on computer equipment.
  • Responding within agreed time limits to call-outs;
  • Working continuously on a task until completion (or referral to third parties, if appropriate);
  • Prioritizing and managing many open cases at one time;
  • Rapidly establishing a good working relationship with customers and other professionals, such as software developers;
  • Testing and evaluating new technology;
  • Conducting electrical safety checks on computer equipment.
Working hours: Due to the nature of the work, you may be expected to work shifts or be on call. It will be necessary to work extra hours to finish a job.

There is often considerable pressure to work as fast as possible to deal with problems and achieve immediate results in all situations, either to ensure the minimum loss of manufacturing or customer-contact time, or to enable members of staff to use their computer again.

Considerable client contact is usually required. Patience and positive interpersonal skills are required

If you have responsibility for hardware or networks, you may have to lift and carry equipment and stretch to access items in awkward places.

The dress code tends to be casual, reflecting the physical nature of the work, but you are typically expected to maintain a reasonable standard of smartness.

Travel within a working day is sometimes needed and may be required at short notice.

Qualifications

  • Business information technology;
  • Business systems engineering;
  • Computer networking and hardware;
  • Computer software development is an asset
  • Internet engineering;
  • Software engineering.
  • Knowledge of the programs and applications they use, typically Microsoft, Linux and cisco technologies. Microsoft certification is also an asset.
Skills

You will need to show evidence of the following:

  • The ability to think logically;
  • A good memory of how software and operating systems work, if not, an ability to think outside of conventional methods will be necessary
  • Excellent listening and questioning skills, combined with the ability to interact confidently with internal clients to establish what the problem is and explain the solutions;
  • The ability to work well in a team;
  • Problem solving skills;
  • A strong customer focus;
  • The ability to prioritize workload;
  • Attention to detail
Interested candidates who fully meet the above requirements should send their applications along with a detailed Curriculum Vitae indicating expected salary and their daytime contact, to brecruited2015@gmail.com (Subject of the email should be the title of the POSITION APPLIED FOR + JOB REF)

If you are not interested in this opportunity today, please refer any friend or colleague you know that might suit the required profile.

Applications NOT MEETING minimum requirements will not be considered. 

Only shortlisted candidates will be contacted

NOTE: We do not charge any fees for receiving and reviewing applications or for interviews​




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