Mar 2018 Ongoing Graduates Recruitment at Fairmont Hotels & Resorts in Kenya

Employment Opportunity: Fairmont Hotels & Resorts in Kenya

 

Career Recruitment: Fairmont Hotels & Resorts in Kenya

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Concierge

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Location Nairobi
  • Job Field Hospitality / Hotel / Restaurant

Job description

The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay.

Summary Of Responsibilities

  • Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
  • Consistently offer professional, friendly and engaging service
  • Assist guests with mail, messages, and any plans or arrangements they require
  • Assist with any plans or arrangements the guest intends to make during their stay
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned

Qualifications

  • Previous customer related experience an asset
  • Must possess a professional presentation
  • Must possess outstanding guest services skills and sophisticated verbal & written communication skills
  • Computer literate in Microsoft Window applications an asset
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Frequent standing and walking throughout shift

Visa Requirements: Must be a Kenyan Citizen.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

Jr Sous Chef

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Location Nanyuki
  • Job Field Catering / Confectionery

Job description

Summary Of Responsibilities

Reporting to the Executive Sous Chef, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
  • Ensure the consistency in the preparation of all food items for a la carte andor buffet menus according to hotel recipes and standards
  • Conduct daily shift briefings to kitchen Colleagues in absence of the Sous Chef
  • Ensure all kitchen Colleagues are aware of standards and expectations
  • Liaise with the Outlet Chef to keep open lines of communication regarding guest feedback
  • Maintain proper rotation of product in all chillers to minimize wastage/spoilage
  • Have full knowledge of all menu items, daily features and promotions
  • Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
  • Follow kitchen policies, procedures and service standards
  • Follow all safety and sanitation policies when handling food and beverage
  • Other duties as assigned

Qualifications

  • Previous experience in the Culinary field required
  • Journeyman’s papers or international equivalent required
  • Diploma Certification in a Culinary discipline an asset
  • Computer literate in Microsoft Window applications an asset
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Please insert verbiage around hotel’s ability to support visas/ work permits

Kitchen Steward

  • Job TypeFull Time
  • QualificationKCSE
  • Location Nairobi
  • Job Field Janitorial Services

Job description

Summary Of Responsibilities

Reporting to the Assistant Chief Steward, responsibilities and essential job functions include, but are not limited to the following:

  • Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
  • Operate an industrial dishwasher
  • Ensure the kitchen Colleagues have the dishes/silverware required and guests have clean dishes
  • Sort, stack dishes, and load/unload dishwasher
  • Sort, stack and store all cleaned items in an organized and safe manner
  • Ensure all breakages and chipped items are removed from circulation and inventoried
  • Ensure floors are dry and clean at all times
  • Follow department policies, procedures and service standards
  • Maintain a clean and safe work environment
  • Other duties as assigned

Qualifications

  • Previous experience not required
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects Of Position

Physical aspects of the position include but are not limited to the following:

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30 lbs
  • Occasional kneeling, pushing, pulling
  • Occasional ascending or descending ladders, stairs and ramps

Fairmont Presidents Club Coordinator

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Location Nairobi
  • Job Field Hospitality / Hotel / Restaurant

Job description

Summary Of Responsibilities

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Ensure all FPC members receive the highest attention prior, during and after their stays at the hotel
  • Assist in leading the FPC committee and ensuring all member profiles are current and accurate using the applicable computer applications
  • Monitor each department to ensure the FPC report is reviewed daily
  • Ensure all departments are well trained on their specific procedures with particular attention paid to reviewing the FPC reports and reviewing billing procedures
  • Liaise with all key departments, gather correct informationpreferences and ensure data is updated
  • Review all guest incidents and ensure proper follow up is completed with the relevant departments
  • Create daily and weekly reports highlighting upcoming member arrivals and in house guests
  • Communicate the FPC program details and updates on a regular bases at Colleague orientation and hotel general meetings
  • Balance operational, administrative and Colleague needs
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned

Qualifications

  • Previous experience in a Front Office role required
  • Previous Property Management System experience required
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline an asset
  • Excellent written and verbal interpersonal and communication skills
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

  • Frequent standing, walking and sitting throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be Eligible to work in Kenya

Commis 1 Baker

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Location Nanyuki
  • Job Field Catering / Confectionery

Job description

Summary Of Responsibilities

Reporting to the Junior Sous Chef, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
  • Prepare and service all food items for a la carte andor buffet menus according to hotel recipes and standards
  • Actively share ideas, opinions and suggestions in daily shift briefings
  • Maintain proper rotation of product in all chillers to minimize wastage/spoilage
  • Ensure storeroom requisitions are accurate
  • Have full knowledge of all menu items, daily features and promotions
  • Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
  • Follow kitchen policies, procedures and service standards
  • Follow all safety and sanitation policies when handling food and beverage
  • Other duties as assigned

Qualifications

  • Previous experience in the Culinary field required
  • Journeyman’s papers or international equivalent an asset
  • Diploma Certification in a Culinary discipline an asset
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30 lbs
  • Occasional kneeling, pushing, pulling
  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Please insert verbiage around hotel’s ability to support visas/ work permits

Front Office Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Location Nairobi
  • Job Field Customer Care

Job description

Summary Of Responsibilities

  • Reporting to the General Manager responsibilities and essential job functions include but are not limited to the following:
  • Consistently offer professional, friendly and engaging service
  • Lead and manage all aspects of the Front Office department and ensure all service standards are followed
  • Maximize rooms revenue through participating in yield management meetings and implementingsupporting agreed upon Revenue Management strategies and practices
  • Handle guest concerns and react quickly, logging and notifying proper areas
  • Conduct regularly scheduled departmental meeting
  • Manage the departmental budget
  • Balance operational, administrative and Colleague needs
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned

Qualifications

  • Previous leadership experience required
  • Previous Property Management System experience required
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline preferred
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

How to Apply

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